What forms of payment does LeHoLa.es offer?
You can choose between several payment methods:
DEBIT OR CREDIT CARD
Visa, Visa Electron, MasterCard and American Express. For payment with debit cards or American Express, the charge will be made in real time.
Do the prices that appear on the web include VAT?
The price of each product is identified in Euros, with the value added tax (VAT) included.
What is the delivery price?
Shipping costs are specified in the order summary. This cost is independent of the number of items included in the cart.
LeHola.es works with the best courier companies to offer a safe and efficient service.
Where is my order?
As soon as your order leaves our warehouses, we will send you an e-mail with the order’s tracking number. This will allow you to track and trace your shipment.
In the case of shipments to collection points, we will send you an e-mail and/or an SMS to inform you that you can now collect your order at the selected point. Remember that you have 7 days to pick it up. In this case, you will need to present your DNI.
Delivery times may vary between 8 and 12 business days, as long as the destination country is from the European Union.
You must understand that sometimes there may be logistics setbacks and the delivery time may be affected. In any case, if after 15 days of placing your order you have not received the products, contact us through our contact page or via e-mail: info@LeHola.es.
How do I exchange or return an item purchased online?
Returns of Open/Closed products, among others, which are personalized products that are made specifically for each order, are not accepted.
Customers are advised to patiently observe the size guide to avoid returns that are prohibited due to personalization.
You have up to 15 days from receipt of your order to request a return if it is defective.
If the exchange or return is accepted, we will send you the shipping label by e-mail that you must attach to the package. If it is a change of size, the shipping costs will be borne by you. On the other hand, if the item received is defective, LeHola.es will pay for the shipment.
Notification for EU consumers: In accordance with article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council, of October 25, 2011, on the rights of consumers, the right of withdrawal may not be provided for:
I have a promotional code or discount, how do I use it in an online purchase?
Once you have included all the items in your cart and proceed to place the order, the “Information” page will appear. Enter your discount code in the section enabled for such. If the code is accepted, the discount will be applied automatically.
I have not received all the items of my purchase. What I do?
It may be the case that some products of the same order are sent in different packages. This depends on the order approval time and the manufacturing time. We work so that you have your products as soon as possible, so if an item is available, we send it to you immediately.
The items received are incorrect or have a defect. What I do?
If you have received an item with a defect or different from the one purchased, we will refund said items as soon as we receive them in our warehouses and verify the condition of the garments.
To process the return, it is essential that you contact us through our contact page or by sending an e-mail to info@LeHola.es.
For more information, visit our return policy.
In which countries can I buy online?
You can currently buy online in all the countries of the European Union.
How do I use the size guide?
Here we show you how to take your measurements to check if the size you have chosen is the ideal one for you.
Place the end of a tape measure next to the neck at the top of the shirt (the highest point of the shoulder). Extend the tape to the bottom edge of the shirt.
Measure around the most prominent area of your chest. Keep the tape measure horizontal.
C Sleeve length
Place the end of a tape measure at the top of the neck and extend it along the top seam of the sleeve. Keep the tape attached at the shoulder and continue down until you reach the end of the sleeve.